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Features

Virtual Agent – works when you rest
The Virtual Agent is an intelligent automated communication system that can analyze a human inquiry and output an answer to the question from your website FAQs or its own knowledge base. The better you teach your Agent, the better service it will provide to your website visitors. The Virtual Agent can work your night and weekend shifts when there are no human operators online or help your operators to reduce the number of simultaneous chats. This sensational feature can alone help your website visitors 24/7, increase website conversion rate and reduce live chat operational costs. It can be used as a standalone chat even if you do not provide live chat services. The Virtual Chat Agent will do the entire job without weekends, vacations, sick leaves and yearly bonuses.

- The Virtual Agent assists your website visitors when all operators are offline.
- Teach your Virtual Agent about your products and services, and it will serve your customers almost as effective as live operators.
- Install the Virtual Agent and see how it helps to reduce your customer service costs and save your time.
- The Virtual Agent is an automated system that provides replies to customers’ inquiries based on the used keywords.
- The keywords and replies are defined by the account administrator. You can teach your Virtual Agent to provide correct replies to the questions that your website visitors ask.

Customer Reviews
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HelpOnClick's Chat app has allowed us to easily handle customer questions. We've reduced call volumes and increased customer service

I think that there is a huge advantage to allowing customers to be able to chat you up right on the spot. I know that as a consumer, it can totally make or break a sale if I have a question that can be answered immediately.

Ever since installing HelpOnClick on our site, I have become confident that customers and potential customers will find the answers they are looking for, and not leave the site frustrated. From a customer's perspective, it is simple and easy to use! And that is important.


We love this software. It has enabled us to allocate a half dozen employees to take care of our current and potential customers, without them having to call in or submit a ticket. This has really reduced the calls in to our office and I think the employees really do like it better than speaking with people on the phone. This service is instant, and I really think we are gaining sales because of it.

HelpOnClick has been a great addition to our website and enhanced our sales force to deliver better results ensuring we are always contactable via the simplest of routes. Affordable and simple to use, I've been really impressed with the service and will continue to use this long term!

After installing the chat module, we are able to spend more time fixing technical issues and assisting our clients with what they need! Before we started using the chat, we where on the phone with new signups and training calls. After the install, we are able to address multiple issues at one time, so our productivity has gone through the roof and my time has freed up tremendously.


When we saw that we were getting thousands of hits each day on our website, but wondered why more didn't covert to sales, we decided to add HelpOnClick! It was SO easy to install and use! Not ONLY did visitors to our site comment how they LOVE this feature, BUT our sales increased DAILY directly from HelpOnClick!!

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